Last updated: May 12, 2026
Thank you for shopping with ChromHeart. We want you to feel confident with every purchase. Please read our refund and return policy carefully before placing an order.
Returns
We offer a 30-day return policy. This means you have 30 days from the date of delivery to request a return or exchange.
To qualify for a return:
- The item must be unused, unworn, and in the same condition you received it
- The item must include original packaging and tags
- Proof of purchase or order confirmation is required
Please do not send returned items directly to the manufacturer.
Non-Returnable Items
Certain products cannot be returned or refunded, including:
- Gift cards
- Downloadable or digital products
- Personalized or custom-made items
- Health and personal care products
- Intimate or sanitary items
- Hazardous materials, flammable liquids, or gases
- Final sale or clearance items
Partial Refunds
In some situations, only partial refunds may be granted, including:
- Items showing obvious signs of use
- Products returned damaged or with missing parts not caused by our error
- Opened media products such as CDs, DVDs, software, video games, cassette tapes, or vinyl records
- Returns requested more than 30 days after delivery
Refund Process
Once we receive and inspect your return, we will notify you by email regarding the approval or rejection of your refund request.
If approved, your refund will be processed to your original payment method within a few business days. Processing times may vary depending on your bank or payment provider.
Late or Missing Refunds
If you have not received your refund yet:
- Check your bank account again
- Contact your credit card provider — refunds may take time to appear
- Contact your bank for additional processing information
If you still have not received your refund after completing these steps, please contact us through:
Sale Items
Only regular-priced items are eligible for refunds. Sale, discounted, or promotional items are non-refundable unless they arrive damaged or defective.
Exchanges
We only replace items if they are defective, damaged, or incorrect.
To request an exchange, please contact us through:
Gifts
If the item was marked as a gift during purchase and shipped directly to you, you may receive store credit for the value of the returned item once it is received and approved.
If the item was not marked as a gift, any refund will be issued to the original purchaser.
Return Shipping
Customers are responsible for return shipping costs unless the item received was damaged, defective, or incorrect.
- Shipping costs are non-refundable
- Return shipping charges may be deducted from your refund amount
- We recommend using a trackable shipping service for valuable items
We cannot guarantee that returned items will be received without tracking or shipping insurance.
