Last updated: May 12, 2026

At ChromHeart, customer satisfaction is important to us. If you are not fully satisfied with your purchase, we’re here to help with returns and exchanges.

Return Eligibility

You may request a return or exchange within 30 days of receiving your order.

To qualify for a return or exchange:

  • Items must be unused, unworn, and in original condition
  • Original tags and packaging must be included
  • Proof of purchase or order confirmation is required

Items that show signs of wear, damage caused by misuse, or missing original packaging may not be eligible.

Non-Returnable Items

The following items cannot be returned or exchanged:

  • Final sale or clearance items
  • Gift cards
  • Personalized or custom products
  • Digital/downloadable products
  • Health and personal care items
  • Intimate or sanitary goods

Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery with clear photos of the item and packaging.

Once verified, we will arrange a replacement, exchange, or refund at no additional cost.

Exchange Policy

We only offer exchanges for:

  • Defective items
  • Damaged products
  • Incorrect sizes or wrong items received

Exchanges are subject to product availability. If the requested item is unavailable, store credit or a refund may be offered instead.

Return Process

To start a return or exchange request:

  1. Contact our support team through: ChromHeart Support
  2. Include your:
    • Order number
    • Reason for return/exchange
    • Photos if the item is damaged or incorrect
  3. Once approved, return instructions will be provided.

Please do not send items back without approval.

Return Shipping

  • Customers are responsible for return shipping costs unless the item received was damaged, defective, or incorrect
  • Shipping charges are non-refundable
  • We recommend using a trackable shipping method for valuable items

We are not responsible for lost or undelivered return packages.

Refund Timeline

After your return is received and inspected, refunds are typically processed within a few business days to your original payment method.

Bank or payment provider processing times may vary.